…and I’m a little in love with it.
Adrian and I recently set up an account at Coastal Federal Credit Union (their GoGreen checking can pay up to 2% interest — w00t!) and I went there the other day to deposit a check. Surprises abounded:
First, their teller windows (and lobby) are open until 7pm (and I think from 7am, though, to be honest, I didn’t really read that part, since I am “not a morning person” in an almost cliche way).
Second, their teller windows are staffed by virtual tellers (looked a lot like the picture to the left)! There’s a screen and a video picture of your teller (mine was Carol). I have no idea where she was, but from that moment forward it was rather like a traditional drive-through arrangement, except:
- I could reach the window
- I could understand everything she said (no fast-food-style squawky speakers)
- When I put my check down, it was into a little slot like an ATM (I have to confess I did miss the SWOOOSH of the pneumatic tube)
- And, of course, she was not 10 feet away (I presume. That would have been sort of silly)
Wow. Just plain nifty. It would’ve been quick too, had I not spent so much time saying: “This is soooo cool! “
I will also confess that having watched too much sci-fi — and this week’s Dr. Who — I also had a bit of difficulty remembering that she was a real person and not just “Interface.”